Refund Policy

1. Exchanges and returns

If your piece has a manufacturing defect or there was a shipping error, contact us within the time frame stated in your order confirmation to arrange an exchange or return.

2. Conditions

Products must be returned in their original condition, free of misuse, with packaging and accessories where applicable. Personalized or made-to-measure pieces may not be eligible for return except in case of defect.

3. Process

1) Write to us with your order number and the reason. 2) We will send you a shipping label or a drop-off point. 3) After inspection, we confirm the exchange, repair or refund.

4. Refunds

Approved refunds are issued to the original payment method whenever possible. Timing depends on your bank or payment gateway. Return shipping costs may apply depending on the case.

5. Exclusions

We do not cover damage caused by misuse, unauthorized alterations or normal wear. Warranty cases are assessed individually.